Location: Ottawa, ON
Position Type: Full-Time
Schedule: Monday to Friday, Day Shifts
Compensation: Salary to be negotiated based on experience
About Us:
John The Plumber is a trusted plumbing company serving Ottawa and the surrounding area. We pride ourselves on delivering honest service, quality workmanship, and a great customer experience. As our company continues to grow, we’re looking for a reliable and personable Customer Service Representative to join our team.
The Role:
You’ll be the first point of contact for many of our customers. This role is ideal for someone who enjoys helping people, solving problems, and keeping things organized in a fast-paced service environment.
Key Responsibilities:
- Answer incoming calls and assist customers with booking plumbing services.
- Respond to customer inquiries and help resolve concerns in a professional manner.
- Coordinate schedules between customers and technicians.
- Provide clear communication and updates to customers regarding their appointments.
- Maintain accurate records in our sweekends).
- Friendly and supportive team environment.
- Opportunity to grow with a well-established local company.
- Competitive salary based on experience.